Frequently Asked Questions
Everything you need to know about your Helios Global experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I return an item for an exchange or refund?
We accept returns within 30 days of delivery. Items must be in their original condition with tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I ensure I am ordering the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
What materials are used in your collections?
At Helios Global, we prioritize premium materials including organic cotton, recycled polyester, and ethically sourced wool to ensure both comfort and durability.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.
Do you offer international customs and duties coverage?
For most major regions, duties and taxes are calculated at checkout so there are no surprise fees upon delivery. Please check the shipping details at checkout for your specific country.